Our CFA

In 2022, Fnac Darty opened its own apprenticeship training centre (CFA) to welcome and train future home appliance repair experts across France.

Our CFA welcomes and trains working professionals with diverse backgrounds and career paths. The goal: acquiring skills aligned with field requirements, the specificities and innovations of the home appliance sector.

Upon completing their one-year training, learners obtain a Connected Home Appliance Technician (TSEC) diploma, certified at level 4 in the National Directory of Professional Certifications (RNCP). A permanent contract (CDI) is also offered by the Group (subject to successful completion of their in-company period).

In 2023, our Group launched a brand new accelerated training programme for the role of Home Appliance and Multimedia Repair Technician. Designed for candidates who already have technical maintenance experience, regardless of the sector, this 6-month immersive programme provides a solution to meet the Group’s short and medium-term recruitment needs for repair technicians.

The Fnac Darty CFA is Qualiopi-certified for the following categories of actions: training actions and apprenticeship training actions.

The “Home Appliance and Multimedia Repair Technician M/F” (TREM) training programme

The Home Appliance and Multimedia Repair Technician installs and commissions products, carries out diagnostics, and proposes and implements solutions. They may also manage customer relations in the context of an after-sales service intervention on a home appliance.

*The job placement rate covers the following positions:

• Home appliance technician
• After-sales service technician
• Home repair technician
• Large home appliance technician (GEM)

The Connected Home Appliance Service Technician (TSEC) Training Programme

The Connected Home Appliance Service Technician installs, diagnoses and maintains home appliance and audiovisual equipment. They work primarily at the customer’s premises using their service vehicle, as well as in a workshop. They keep up to date with technological developments in their technical environment.

*The job placement rate covers the following positions:

• Home appliance technician
• After-sales service technician
• Home repair technician
• Large home appliance technician (GEM)