Sustainable consumption
Promoting an educated choice and sustainable consumption
How can we meet the expectations of consumers who are increasingly aware of the impact of their purchases, concerned about reconciling their consumption habits with their values, and demanding more information about the products they buy?
To address these new concerns, Fnac Darty is activating all the levers of the circular economy through initiatives that have become hallmarks of its identity and are recognized for being visionary.
The creation of a sustainability score, the publication of an After-Sales Service Barometer and the affixing of a “Sustainable Choice” label on the most reliable and repairable products help customers make an educated choice.
The development of repair services with the Darty MAX service and the growth of the Second Life offer help to extend the life span of products.
Finally, the Group’s commitment to the collection and recycling of electronic waste also illustrates Fnac Darty’s action in favor of a more circular economy.
Some key figures
at the end of 2025
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+ 3.000Dedicated repair employees
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2,6Million products repaired
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2,4Millions of subscribers across all services
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136Sustainability score
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68.280Metric tons of WEEE collected
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6,7Million euros of Fnac Darty donations
Two strategic objectives by 2030
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4MSubscribers across all services
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x2Doubling of our second-life activity
Frequently Asked Questions
The Product Passport is a major innovation dedicated to extending the lifespan of equipment. This system, represented by a unique QR code affixed to large home appliances (GEM), centralises all lifecycle traceability. You can find all information about the Product Passport on our page dedicated to extending product lifespan.
The Fnac Darty durability score is a unique initiative in the retail world. It has become a benchmark index, establishing a correlation between the average age of repaired products and their durability score. To do so, it takes into account two criteria: reliability (e.g. breakdown rate) and repairability (e.g. availability of spare parts, repair cost…). It thus stands as the most relevant source for assessing the repairability and durability of appliances. In 2025, the durability score revealed that product families with a higher durability score had an average age of 7 years and 3 months at the time of repair, compared to 3 years and 9 months for the least durable. Find the best products on our After-Sales Barometer (FR only).
The Fnac Darty After-Sales Barometer has become an essential information and benchmarking tool. It allows the general public, before making a purchase, to find out about the repairability and reliability of products from over 150 brands, summarised by a durability score. All information about the after-sales barometer can be found on our page dedicated to informed consumption.