Sustainable consumption
Promoting an educated choice and sustainable consumption
How can we meet the expectations of consumers who are increasingly aware of the impact of their purchases, concerned about reconciling their consumption habits with their values, and demanding more information about the products they buy?
To address these new concerns, Fnac Darty is activating all the levers of the circular economy through initiatives that have become hallmarks of its identity and are recognized for being visionary.
The creation of a sustainability score, the publication of an After-Sales Service Barometer and the affixing of a “Sustainable Choice” label on the most reliable and repairable products help customers make an educated choice.
The development of repair services with the Darty MAX service and the growth of the Second Life offer help to extend the life span of products.
Finally, the Group’s commitment to the collection and recycling of electronic waste also illustrates Fnac Darty’s action in favor of a more circular economy.
Some key figures
at the end of 2025
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+ 3.000Dedicated repair employees
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2,6Million products repaired
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2,4Millions of subscribers across all services
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136Sustainability score
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68.280Metric tons of WEEE collected
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6,7Million euros of Fnac Darty donations
Two strategic objectives by 2030
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4MSubscribers across all services
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x2Doubling of our second-life activity
Frequently Asked Questions
The Product Passport is a major innovation dedicated to extending the lifespan of equipment. This system, represented by a unique QR code affixed to large home appliances (GEM), centralises all lifecycle traceability. You can find all information about the Product Passport on our page dedicated to extending product lifespan.
The Fnac Darty durability score is a unique initiative in the retail world. It has become a benchmark index, establishing a correlation between the average age of repaired products and their durability score. To do so, it takes into account two criteria: reliability (e.g. breakdown rate) and repairability (e.g. availability of spare parts, repair cost…). It thus stands as the most relevant source for assessing the repairability and durability of appliances. In 2025, the durability score revealed that product families with a higher durability score had an average age of 7 years and 3 months at the time of repair, compared to 3 years and 9 months for the least durable. Find the best products on our After-Sales Barometer (FR only).
The Fnac Darty After-Sales Barometer has become an essential information and benchmarking tool. It allows the general public, before making a purchase, to find out about the repairability and reliability of products from over 150 brands, summarised by a durability score. All information about the after-sales barometer can be found on our page dedicated to informed consumption.
Glossary : understand the key terms
This glossary summarizes the key concepts
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Circular economy
An economic model that limits resource waste by reusing, repairing and recycling products rather than replacing them.
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Educated choice
Enabling customers to decide with full knowledge, through independent information on product reliability, repairability and durability.
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Sustainability score
A composite score rating a product’s durability, calculated by Fnac Darty and displayed to guide customers.
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After-Sales Service Barometer
Fnac Darty’s annual publication ranking product reliability and repairability using data from its after-sales service.
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“Sustainable Choice” label
In-store and online labelling applied to the most reliable and repairable products.
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Darty Max
Darty’s subscription service providing unlimited repair for household appliances, emblematic of the Group’s service-oriented model.
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Second Life
Returning refurbished or traded-in products to market in order to extend their useful life.
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WEEE (waste electrical and electronic equipment)
End-of-life electrical and electronic devices subject to mandatory collection and recycling.
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Scopes 1, 2 and 3
The three greenhouse gas accounting boundaries: direct emissions (1), purchased energy (2) and indirect value-chain emissions (3).
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Carbon footprint
An inventory of an organisation’s greenhouse gas emissions across all reporting scopes.
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CO2 equivalent
A common unit for greenhouse gases, obtained by converting each gas according to its global warming potential.
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Science Based Targets initiative (SBTi)
An international initiative that validates corporate decarbonisation pathways against climate science. Fnac Darty’s targets were approved in 2022.
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Paris Agreement
The 2015 international climate treaty. Fnac Darty has aligned with its most ambitious target of +1.5°C by 2100.
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CDP (Carbon Disclosure Project)
An organisation that rates corporate climate transparency. Fnac Darty was awarded an “A”, its highest score, in early 2025.
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Power Purchase Agreement (PPA)
A long-term electricity purchase contract signed directly with a renewable energy producer.
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Building Management System (BMS)
A system that centrally controls a building’s lighting, heating and refrigeration in order to reduce energy consumption.
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Tertiary sector decree
French regulation requiring commercial buildings to progressively cut energy consumption, including a 40% reduction by 2030.
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ISO 50001
The international energy management standard, awarded to Fnac Darty for its integrated stores in France.
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FRET 21
An Ademe-led programme committing companies to reduce CO2 emissions from their freight transport.
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BioNGV
Renewable natural gas for vehicles, produced from organic waste and used as a lower-emission fuel.
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Energy efficiency
The Group’s plan to reduce energy consumption through equipment, usage guidelines and team engagement.
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Green IT
An approach to reducing the environmental footprint of digital activity: hardware, hosting and data.