At a Glance
Fnac Darty has published the 9th edition of its After-Sales Service Barometer, a leading reference tool that provides an objective and independent assessment of the reliability and repairability of devices. In 2026, the average durability score rose by 6 points, driven by significant improvements in mobile phones, audio equipment, and connected devices. Access to sustainable products is becoming more widespread : they now account for nearly 50% of sales. The lifespan of devices is increasing once again, with the average age of repaired products rising to 6 years and 8 months. This edition also highlights the technical expertise of the Group’s repair technicians in the face of increasingly complex breakdowns.
Compiled from millions of data points derived from repairs carried out by Fnac Darty’s after-sales service, the After-Sales Service Barometer is a tool based on a publicly disclosed methodology and real-world data. It provides an objective and independent perspective on the reliability and repairability of products. The key findings of the 2026 After-Sales Service Barometer highlight improving durability scores, an increase in the age of repaired devices, and technical expertise at the heart of the repair process.
Key Findings of the 2026 After-Sales Service Barometer
- The durability score has increased by an average of 6 points across all product categories. Three-quarters of the product categories analyzed have improved their scores. The sharpest increases are seen in mobile phones, connected devices, and audio products.
- Durability is not limited to premium products: in the first two price quartiles, which correspond to the most affordable products, customers are opting for products considered durable, which now account for nearly 50% of units sold, representing an increase of nearly 10 points compared to 2025.
- Repaired products are getting older. Their average age has increased from 6 years and 3 months to 6 years and 8 months in one year. This is a long-term trend, as the average age has risen by 25 months since 2020.
- The 2026 After-Sales Service Barometer reveals, for the first time, how breakdowns are resolved and the expertise of the entire repair industry as it grapples with increasingly complex products.
Repairing a product starts with understanding why it broke down. Every repair teaches us something. When aggregated across millions of service calls, this data allows us to identify recurring weaknesses, measure progress, and inform the entire supply chain. The After-Sales Service Barometer is specifically designed to share this on-the-ground knowledge to contribute to the continuous improvement of products. It is also part of the Group’s commitment to providing consumers with objective and transparent information on product reliability and repairability, in order to help them make informed purchasing decisions.
Martin Aunos, Director of Services and the Circular Economy at Fnac Darty.
Fnac Darty is stepping up its initiatives to promote product sustainability
For the fourth consecutive year, the Fnac Darty Group is a sponsor of the National Repair Days, which will take place October 15–18. Organized by the HOP association, Halte à l’Obsolescence Programmée, and the Make.org Foundation, these events raise awareness among elected officials and citizens about the importance of repair through various workshops, conferences, and debates. Fnac Darty will organize nearly 30 events for the general public throughout France in its stores and workshops.
The 2026 After-Sales Service Barometer is available here
